Service Department

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Vehicle Information

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The credibility of our service department is absolutely astounding. Specializing in stock and high-performance Harley-Davidson® motorcycles, we are equipped to make your motorcycle suitable for you. We have top factory-trained technicians on duty during all business hours.

We accommodate any type of problem that may arise with your motorcycle in an efficient, precise, and timely manner. We will always honor all warranty work and favor any recalls

A few helpful tips when calling/emailing:

  • Be sure to have the year and model of your motorcycle
  • Try to call a half hour or so after we open & before we close (sometimes people are waiting at the door when we open)
  • Have your extended service plan number ready. If necessary know your preference on oils (regular or synthetic)
  • If it is a problem to be troubleshooted, write down a few notes about the problem

Remember to bring your keys, fobs, and/or tuner with you. When bringing your bike in for service, be sure to park off to the side of the service door and not in front of it (the same door is used for bikes that are leaving).

Walk inside to speak with a service adviser and then they will bring the bike in for you. We also have a ramp near the same door for unloading/loading with a truck.

Our Technicians

We have 5 factory-trained technicians in our service department. All of whom are PHD certified and continue their education and training by attending the Harley-Davidson® University online and in Milwaukee regularly throughout each year. Our techs have over 100 years of combined experience at St. Croix Harley-Davidson® alone.

What does this mean to our customers? Trust

You can trust that when you leave "your baby" in the hands of our service personnel for a routine check, oil change, dyno run, etc. it will be cared for as if it were our own. You can trust that we will suggest parts & services that will keep your bike running at its best, and trust that we have the knowledge and skillset to follow through. We accommodate any type of problem that may arise with your Harley-Davidson® motorcycle in an efficient, precise, and timely manner. Regular service will help keep your H-D® motorcycle operating at peak performance. With more than 20 specific checkpoints from front tire to tailpipe, St. Croix Harley-Davidson® knows how to service your motorcycle using factory-approved methods and equipment.

Service Recommendations

Please call our service department at (715) 246-2959 to schedule your service work.

Extended Service

The best part of owning a Harley-Davidson® motorcycle is having the freedom to ride wherever and whenever you choose. Don't spend time worrying about the unexpected. Ride worry-free knowing you're covered by the only H-D® factory approved extended service plan that has you covered at any Harley-Davidson® dealership in the US and Canada can now be financed at St. Croix Harley-Davidson®. Even if your Harley-Davidson® motorcycle is not covered under the current factory warranty or extended service plan you can still get this coverage!

Now you can get the Harley-Davidson® Extended Service Plan at 0% APR Interest financed for 12 or 18 months*, no credit approval required.

The Harley-Davidson® extended service plan protects you from costly repairs for up to an additional 7 years.

Protections includes:

  • Coverage for over 1,100 parts - All repairs will be performed by experts at an H-D® dealership using H-D® genuine motor parts.*
  • Expense reimbursement package - If you have a covered breakdown while on the road, you'll receive $75/day (up to $750) for a rental vehicle, $150/day (up to $450) for meal and lodging, and up to $200 for towing to an H-D® dealership.
  • Nationwide repair location assistance - In the event of a covered breakdown, our H-D® service center can direct you to the nearest H-D® dealership for repairs.
  • Minimize unexpected repair costs - A $50 deductible per claim is what you'll pay for a covered repair and no deductible for covered expense reimbursement benefits.
  • Contract transfer - Should you ever decide to sell your motorcycle, you can transfer any remaining coverage to the next owner. This can easily increase resale value.
  • + Optional tire & wheel coverage - For an additional surcharge, this coverage will replace tires and wheels if damaged by a covered road hazard.

 


St. Croix Harley-Davidson® Accessories

  • Genuine Harley-Davidson® Motor Parts
  • Harley-Davidson® Authorized Service
  • 2 Year Warranty

Here are a few ideas and estimated costs for some accessories. (Parts, labor, shop supplies, and tax included). Prices vary between different years and models.

Contact our Service Department for a specific quote for your bike

Chrome Front End Kits

Softail Heritage Passsenger Footboard Kit

Softail Heritage Passsenger Footboard Kit
Softail Heritage Passsenger Footboard Kit

Chrome Handlebar Controls

Chrome Handlebar Controls
Chrome Handlebar Controls
Chrome Handlebar Controls
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St. Croix Harley-Davidson® Dynamometer

So... What Is a Dynamometer?

The Dynojet dynamometer features 48" knurled, precision balanced drum. The large drum diameter provides a virtually flat, stable surface for tire contact, eliminating unnecessary slippage and tire deformation. The result is precise, repeatable results every time. With its durable steel construction and high-inertia drum, the Dynojet Dyno can accurately diagnose performance or drive-ability problems in vehicles with anywhere from 20 to 1200 hp at the drive wheel. Dyno runs can be done at speeds up to 200mph, providing safe, reliable road testing right in the shop. The Dynojet Dyno allows us to measure, record, and diagnose performance problems quickly. It ensures flawless tuning and troubleshooting.

St. Croix Harley-Davidson® Dynamometer
St. Croix Harley-Davidson® Dynamometer

Curious as to how much torque and horsepower your bike has? Schedule an appointment for a dyno run.All dyno work must have an appointment and in most cases will require the motorcycle to be dropped off.

Screaming Eagle® Performance Parts

Our shop is also equipped to enhance the performance of your motorcycle. We can replace your exhaust for better flow and sound, upgrade the air cleaner to increase air intake, bore cylinders, port & flow heads; just about anything that will give you the ride you are looking for. Then we will tune it on our dynamometer to ensure that the bike is jetted/calibrated properly for your new set up. EFI (electronic fuel injection) equipped motorcycles require a separate tuning device such as a Screaming Eagle Super Tuner to allow us to remap your ECM. The Super Tuner can be used over and over but once used on a particular motorcycle it will be paired to that bike for life.

Our shop is also equipped to enhance the performance of your motorcycle. We can replace your exhaust for better flow and sound, upgrade the air cleaner to increase air intake, bore cylinders, port & flow heads; just about anything that will give you the ride you are looking for. Then we will tune it on our dynamometer to ensure that the bike is jetted/calibrated properly for your new set up. EFI (electronic fuel injection) equipped motorcycles require a separate tuning device such as a Screaming Eagle Super Tuner to allow us to remap your ECM. The Super Tuner can be used over and over but once used on a particular motorcycle it will be paired to that bike for life.


St. Croix Harley-Davidson® Maintenance

Harley-Davidson® has created maintenance intervals for all years and models as listed in their respective service manuals. The first one is completed around the first 1000 miles and then at every 5000 interval there after. The 1000 mile maintenance is important to ensure that the motorcycle is breaking in properly. Many people assume that maintenances are little more than fluid changes but nothing could be further from the truth. Below is a list of items that are completed on most intervals at our shop.

  • Drive belt adjustment
  • Lubrication & adjustment of throttle/idle cables ('07-earlier models)
  • Clutch adjustment
  • Inflate tires to their proper pressure
  • Test the battery
  • Primary chain adjustment ('07-earlier models)
  • Check brake fluid levels & condition
  • Inspect the air filter & service if possible

Here Are Some Other Items That Are Serviced at Different Mileage Intervals, Varying Between Years and Models:

  • Replacing front fork oil
  • Disassembling the neck bearings for inspection
  • Tightening spokes (if applicable)
  • Replacing the fuel filter (EFI models)
  • Repacking the wheel bearings ('99-earlier models)

Zero Labor Items

Here are some accessories that we will install for no extra labor charge if done during a complete scheduled maintenance:

  • Washable air filter
  • Timer cover
  • Clutch cover
  • Chrome master cylinder covers
  • Primary inspection cover
  • Seats
  • Air cleaner cover/insert
  • Chrome/LED dipstick

Important note: It is critical that motorcycles are properly maintained to keep in good standing for the factory warranty and the Extended Service Plan, whether it is by a dealership or yourself. We highly recommend purchasing an appropriate service manual before attempting to service your own bike.


St. Croix Harley-Davidson® Quick Service Program

Our Quick Service program provides tire and oil changes without an appointment on a first come, first served basis. We can also install various quick-mount accessories without an appointment, depending on the workload of the day. During the summer Saturdays are usually only open for this instead of appointments as a convenience for those customers that cannot make it here during the week.

While waiting for your bike to be serviced, relax in our customer lounge and enjoy complimentary coffee, cappuccino, and popcorn. Hot dogs are usually served on Saturdays providing there isn't food from another scheduled event. There is also free Wi-Fi in the lounge.

St. Croix Harley-Davidson® Quick Service Program
St. Croix Harley-Davidson® Quick Service Program

St. Croix Harley-Davidson® Performance Upgrades

At St. Croix Harley-Davidson®, we can fulfill just about any of your bikes performance needs. We can install Screaming Eagle® engine kits or modify your own cylinders and heads as well as installing exhaust systems and dyno tuning.

All prices listed below are estimates only, tax & shop supplies included. Costs can change between different years and models of motorcycles and the personal preferences of the customer.

Basic Performance Upgrade '02-later Twin Cam Models:

Possible gains of 8-12 horsepower & torque. Choice of exhaust may restrict or improve these numbers.

Includes:

  • Screamin Eagle® air cleaner
  • Typical slip-on mufflers
  • Screamin Eagle® Super Tuner
  • Dyno tuning

Convert from a Stock 88" to 95" '02-'06 Twin Cam Models: Average Estimate

Possible gains of 25 horsepower & 24 torque. Choice of exhaust may restrict or improve these numbers.

Includes:

  • Screamin Eagle® air cleaner
  • Typical slip-on mufflers
  • Screamin Eagle® 204 cams
  • Boring current stock cylinders
  • Screamin Eagle® flat top stroker pistons
  • Port & flowing current stock heads
  • Screamin Eagle® Super Tuner
  • All the necessary gaskets
  • Engine oil change
  • Dyno tuning

Basic Performance Upgrade '02-later Twin Cam Models:

Possible gains of 8-12 horsepower & torque. Choice of exhaust may restrict or improve these numbers.

Includes:

  • Screamin Eagle® air cleaner
  • Quick install pushrods
  • Screamin Eagle® 255 cams
  • Boring current stock cylinders
  • Screamin Eagle® flat top stroker pistons
  • Hand porting current stock heads
  • Screamin Eagle® Super Tuner
  • Automatic compression releases
  • Typical slip-on mufflers
  • All the necessary gaskets
  • Engine oil change
  • Dyno tuning
Harley-Davidson® Genuine Motor PartsScreaming Eagle® Performance Parts

St. Croix Harley-Davidson® Storage

Now Taking Reservations for the 2021/2022 Storage Season



Click here to download SCHD storage agreement

Contact the service department by filling out the form on this page or calling us at  for more information

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